This document lists updates for Swachhata web administrative system, and native apps.
Target registrations = (Citypopulation/5) *(10/100)
Target Complaints = (Target registrations ) * (10/100) * Current month(EX: April=>1,may=>2)
(Total Number of Registrations / Target registrations of the city ) x 100
Agency Responsiveness = (Total Complaints resolved in SLA / (total Complaints received – Complaints rejected) ) x 100
User Happiness = (Total positive feedbacks received / (total complaints received – complaints rejected) ) x 100
Over all marks = (User Happiness + Agency Responsiveness + User Engagement / 3 )
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