score
0
population:
| NUMBER OF REGISTRATIONS | HOUSEHOLD PERCENTAGE | SCORE |
|---|---|---|
NOTE: Registrations percentage is calculated out of house holds in a city. The score is provided according to the following scale.
| Registrations as Percentage of House holds | Marks |
|---|---|
| > 15 % | 75 |
| > 10 % and < 15 % | 65 |
| > 8 % and < 10 % | 55 |
| > 6 % and < 8 % | 45 |
| > 4 % and < 6 % | 35 |
| > 2 % and < 4% | 25 |
| < 2 % | 0 |
| MONTH | TOTAL COMPLAINTS | RESOLVED COMPLAINTS WITHIN SLA | RESOLUTION Percentage | AGENCY RESPONSIVENESS FACTOR |
|---|
NOTE: The final score of this indicator will be calculated as the Average of resolution percentages of all months. Percentage of resolution rate every month since February, 2020 is shown in the above table and is calculated as percentage of complaints resolved within SLA for a given month.The score of this indicator becomes 0 in case the number of complaints coming in a month is less than 0.1 % of the population of the city.
| TOTAL COMPLAINTS RESOLVED WITHIN SLA | TOTAL POSITIVE FEEDBACK | SCORE |
|---|---|---|
| MONTH | COMPLAINTS RESOLVED WITHIN SLA | TOTAL FEEDBACK | POSITIVE FEEDBACK |
|---|
NOTE: The final score of this indicator will be calculated as percentage of overall Positive feedbacks received from complainants on the complaints which were resolved within the SLA.
| MONTH | TOTAL REGISTRATION | ACTIVE USER | USER ENGAGEMENT |
|---|
NOTE: The final score of this indicator will be calculated as the Average of percentages of all months. Percentage of registered users who have been active in every month since February, 2020 are shown in the above table. The score of this indicator will also become 0 in case number of registrations is less than 2% of households.
