1
score   219.22
Kanpur
population: 2765348
Uttar Pradesh
NUMBER OF REGISTRATIONS HOUSEHOLD PERCENTAGE SCORE
179082 32.38 100.00
NOTE: Registrations percentage is calculated out of house holds in a city. The score is provided according to the following scale.
Registrations as Percentage of House holds Marks
> 15 %100
> 10 % and < 15 %80
> 8 % and < 10 %60
> 6 % and < 8 %40
> 4 % and < 6 %30
> 2 % and < 4%20
< 2 %0
MONTH TOTAL COMPLAINTS RESOLVED COMPLAINTS WITHIN SLA RESOLUTION Percentage AGENCY RESPONSIVENESS FACTOR
February,19 12880 12863 99.87 99.87
January,19 166498 163669 98.3 98.30
December,18 136 0 0 0.00
November,18 177 0 0 0.00
NOTE: The final score of this indicator will be calculated as the Average of resolution percentages of all months. Percentage of resolution rate every month since August, 2018 is shown in the above table and is calculated as percentage of complaints resolved within SLA for a given month.
The score of this indicator becomes 0 in case the number of complaints coming in a month is less than 0.1 % of the population of the city.
MONTH TOTAL COMPLAINT RESOLVED WITHIN SLA TOTAL FEEDBACK POSITIVE FEEDBACK USER HAPPINESS FACTOR
February,19 12863 12839 12839 99.81
January,19 163669 163585 163584 99.95
December,18 0 0 0 0.00
November,18 0 0 0 0.00
NOTE: The final score of this indicator will be calculated as the Average of feedback percentages of all months. Percentage of a month is calculated as percentage of Positive feedbacks received from complainants in a month on the complaints which were resolved within the SLA.
The score of this indicator becomes 0 in case the number of complaints coming in a month is less than 0.1 % of the population of the city.
MONTH TOTAL REGISTRATION ACTIVE USER USER ENGAGEMENT
February,19 179082 19939 11.13
January,19 179073 121156 67.66
December,18 140599 95 0.07
November,18 140357 139 0.10
NOTE: The final score of this indicator will be calculated as the Average of percentages of all months. Percentage of registered users who have been active in every month since August are shown in the above table.
The score of this indicator will also become 0 in case number of registrations is less than 2% of households.