1
score
357.39
Mul
population:
25449
Maharashtra
| NUMBER OF REGISTRATIONS | HOUSEHOLD PERCENTAGE | SCORE |
|---|---|---|
| 4495 | 88.31 | 100.00 |
NOTE: Registrations percentage is calculated out of house holds in a city. The score is provided according to the following scale.
| Registrations as Percentage of House holds | Marks |
|---|---|
| > 15 % | 100 |
| > 10 % and < 15 % | 80 |
| > 8 % and < 10 % | 60 |
| > 6 % and < 8 % | 40 |
| > 4 % and < 6 % | 30 |
| > 2 % and < 4% | 20 |
| < 2 % | 0 |
| MONTH | TOTAL COMPLAINTS | RESOLVED COMPLAINTS WITHIN SLA | RESOLUTION Percentage | AGENCY RESPONSIVENESS FACTOR |
|---|---|---|---|---|
| November,2019 | 45 | 45 | 100 | 150.00 |
| October,2019 | 1150 | 1148 | 99.83 | 149.74 |
| September,2019 | 50 | 49 | 98 | 147.00 |
| August,2019 | 40 | 39 | 97.5 | 146.25 |
NOTE: The final score of this indicator will be calculated as the Average of resolution percentages of all months. Percentage of resolution rate every month since August, 2019 is shown in the above table and is calculated as percentage of complaints resolved within SLA for a given month.The score of this indicator becomes 0 in case the number of complaints coming in a month is less than 0.1 % of the population of the city.
| MONTH | TOTAL COMPLAINT RESOLVED WITHIN SLA | TOTAL FEEDBACK | POSITIVE FEEDBACK | USER HAPPINESS FACTOR |
|---|---|---|---|---|
| November,2019 | 45 | 44 | 44 | 73.33 |
| October,2019 | 1148 | 1135 | 1064 | 69.51 |
| September,2019 | 49 | 48 | 48 | 73.47 |
| August,2019 | 39 | 37 | 37 | 71.15 |
NOTE: The final score of this indicator will be calculated as the Average of feedback percentages of all months. Percentage of a month is calculated as percentage of Positive feedbacks received from complainants in a month on the complaints which were resolved within the SLA.The score of this indicator becomes 0 in case the number of complaints coming in a month is less than 0.1 % of the population of the city.
| MONTH | TOTAL REGISTRATION | ACTIVE USER | USER ENGAGEMENT |
|---|---|---|---|
| November,2019 | 4495 | 2571 | 42.90 |
| October,2019 | 4494 | 2358 | 39.35 |
| September,2019 | 4491 | 2737 | 45.71 |
| August,2019 | 4490 | 1267 | 21.16 |
NOTE: The final score of this indicator will be calculated as the Average of percentages of all months. Percentage of registered users who have been active in every month since August are shown in the above table. The score of this indicator will also become 0 in case number of registrations is less than 2% of households.
