| NUMBER OF REGISTRATIONS | HOUSEHOLD PERCENTAGE | SCORE |
|---|---|---|
| 0 | 0 | 0.00 |
NOTE:
This is to assess regarding number of citizens registered in Swachhata App in a city
Qualification:
At least 2% of city's population should have downloaded Swachhata application in order to qualify. If not, the city will be automatically disqualified and score acquired will be ‘Zero'
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
Registration marks = [(Number of Registrations)/(Households of the city)] *100
Based on the percentage obtained, marks will be calculated based on the following:
| Registrations as Percentage of House holds | Marks |
|---|---|
| > 15 % | 75 |
| > 10 % and < 15 % | 65 |
| > 8 % and < 10 % | 55 |
| > 6 % and < 8 % | 45 |
| > 4 % and < 6 % | 35 |
| > 2 % and < 4% | 25 |
| < 2 % | 0 |
| MONTH | TOTAL COMPLAINTS | RESOLVED COMPLAINTS WITHIN SLA | RESOLUTION Percentage | AGENCY RESPONSIVENESS FACTOR |
|---|---|---|---|---|
| August,2022 | 0 | 0 | 0 | 0.00 |
NOTE:
This is to assess how well the ULB responds to citizen's complaints and resolve complaints within stipulated SLA.
Qualification:
In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
Resolution Rate = [(Number of complaints resolved - Reopened complaints - 2*Fake Resolutions)/(Total complaints in the city)] *100
Based on the % obtained, the score will be calculated out of maximum 100 marks
| TOTAL COMPLAINTS RESOLVED WITHIN SLA | TOTAL POSITIVE FEEDBACK | SCORE |
|---|---|---|
| 0 | 0 | 0 |
| MONTH | COMPLAINTS RESOLVED WITHIN SLA | TOTAL FEEDBACK | POSITIVE FEEDBACK |
|---|---|---|---|
| August,2022 | 0 | 0 | 0 |
This is to assess citizens' satisfaction on resolved complaints by the ULB
Qualification:
In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
User feedback on resolved complaints = [(Number of positive feedbacks on complaints resolved within SLA) / (Number of Complaints resolved within SLA)] * 100
Based on the % obtained, the score will be calculated out of maximum 75 marks
| MONTH | TOTAL REGISTRATION | ACTIVE USER | USER ENGAGEMENT |
|---|---|---|---|
| August,2022 | 0 | 0 | 0.00 |
This is to assess number of active users on Swachhata App/Local App/Swachh Manch:
Qualification:
In order to qualify for scoring, at least 2% of city's population should download Swachhata application. If not, the city/ULB will be automatically disqualified and marks allotted will be ‘Zero'.
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
User Engagement = [(Number of Active Users) / (Registrations of the city)] * 100
Based on the % obtained, the score will be calculated out of maximum 75 marks
| MONTH | TOTAL COMPLAINTS | RESOLVED COMPLAINTS WITHIN SLA | RESOLUTION Percentage | AGENCY RESPONSIVENESS FACTOR |
|---|---|---|---|---|
| August,2022 | 0 | 0 | 0 | 0.00 |
This is to assess how well the ULB responds to citizen's complaints with respect to yellow spots and resolve within stipulated SLA.
Qualification:
In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
Resolution Rate = [(Number of complaints resolved - Reopened complaints - 2*Fake Resolutions)/(Total complaints in the city)] *100
Based on the % obtained, the score will be calculated out of maximum 75 marks
