1
score   357.39
Mul
population: 25449
Maharashtra
NUMBER OF REGISTRATIONS HOUSEHOLD PERCENTAGE SCORE
4495 88.31 100.00
NOTE: Registrations percentage is calculated out of house holds in a city. The score is provided according to the following scale.
Registrations as Percentage of House holds Marks
> 15 %100
> 10 % and < 15 %80
> 8 % and < 10 %60
> 6 % and < 8 %40
> 4 % and < 6 %30
> 2 % and < 4%20
< 2 %0
MONTH TOTAL COMPLAINTS RESOLVED COMPLAINTS WITHIN SLA RESOLUTION Percentage AGENCY RESPONSIVENESS FACTOR
November,2019 45 45 100 150.00
October,2019 1150 1148 99.83 149.74
September,2019 50 49 98 147.00
August,2019 40 39 97.5 146.25
NOTE: The final score of this indicator will be calculated as the Average of resolution percentages of all months. Percentage of resolution rate every month since August, 2019 is shown in the above table and is calculated as percentage of complaints resolved within SLA for a given month.
The score of this indicator becomes 0 in case the number of complaints coming in a month is less than 0.1 % of the population of the city.
MONTH TOTAL COMPLAINT RESOLVED WITHIN SLA TOTAL FEEDBACK POSITIVE FEEDBACK USER HAPPINESS FACTOR
November,2019 45 44 44 73.33
October,2019 1148 1135 1064 69.51
September,2019 49 48 48 73.47
August,2019 39 37 37 71.15
NOTE: The final score of this indicator will be calculated as the Average of feedback percentages of all months. Percentage of a month is calculated as percentage of Positive feedbacks received from complainants in a month on the complaints which were resolved within the SLA.
The score of this indicator becomes 0 in case the number of complaints coming in a month is less than 0.1 % of the population of the city.
MONTH TOTAL REGISTRATION ACTIVE USER USER ENGAGEMENT
November,2019 4495 2571 42.90
October,2019 4494 2358 39.35
September,2019 4491 2737 45.71
August,2019 4490 1267 21.16
NOTE: The final score of this indicator will be calculated as the Average of percentages of all months. Percentage of registered users who have been active in every month since August are shown in the above table.
The score of this indicator will also become 0 in case number of registrations is less than 2% of households.