0
score   0
Nasirabad
population: 50804
NUMBER OF REGISTRATIONS HOUSEHOLD PERCENTAGE SCORE
0 0 0.00

NOTE:

This is to assess regarding number of citizens registered in Swachhata App in a city

Qualification:

At least 2% of city's population should have downloaded Swachhata application in order to qualify. If not, the city will be automatically disqualified and score acquired will be ‘Zero'

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

Registration marks = [(Number of Registrations)/(Households of the city)] *100

Based on the percentage obtained, marks will be calculated based on the following:

Registrations as Percentage of House holds Marks
> 15 %75
> 10 % and < 15 %65
> 8 % and < 10 %55
> 6 % and < 8 %45
> 4 % and < 6 %35
> 2 % and < 4%25
< 2 %0
MONTH TOTAL COMPLAINTS RESOLVED COMPLAINTS WITHIN SLA RESOLUTION Percentage AGENCY RESPONSIVENESS FACTOR
August,2022 0 0 0 0.00

NOTE:

This is to assess how well the ULB responds to citizen's complaints and resolve complaints within stipulated SLA.

Qualification:

In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

Resolution Rate = [(Number of complaints resolved - Reopened complaints - 2*Fake Resolutions)/(Total complaints in the city)] *100

Based on the % obtained, the score will be calculated out of maximum 100 marks

TOTAL COMPLAINTS RESOLVED WITHIN SLA TOTAL POSITIVE FEEDBACK SCORE
0 0 0
MONTH COMPLAINTS RESOLVED WITHIN SLA TOTAL FEEDBACK POSITIVE FEEDBACK
August,2022 0 0 0

This is to assess citizens' satisfaction on resolved complaints by the ULB

Qualification:

In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

User feedback on resolved complaints = [(Number of positive feedbacks on complaints resolved within SLA) / (Number of Complaints resolved within SLA)] * 100

Based on the % obtained, the score will be calculated out of maximum 75 marks

MONTH TOTAL REGISTRATION ACTIVE USER USER ENGAGEMENT
August,2022 0 0 0.00

This is to assess number of active users on Swachhata App/Local App/Swachh Manch:

Qualification:

In order to qualify for scoring, at least 2% of city's population should download Swachhata application. If not, the city/ULB will be automatically disqualified and marks allotted will be ‘Zero'.

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

User Engagement = [(Number of Active Users) / (Registrations of the city)] * 100

Based on the % obtained, the score will be calculated out of maximum 75 marks

MONTH TOTAL COMPLAINTS RESOLVED COMPLAINTS WITHIN SLA RESOLUTION Percentage AGENCY RESPONSIVENESS FACTOR
August,2022 0 0 0 0.00

This is to assess how well the ULB responds to citizen's complaints with respect to yellow spots and resolve within stipulated SLA.

Qualification:

In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

Resolution Rate = [(Number of complaints resolved - Reopened complaints - 2*Fake Resolutions)/(Total complaints in the city)] *100

Based on the % obtained, the score will be calculated out of maximum 75 marks