186
score   107.94
Nagpur
population: 2405665
Maharashtra
NUMBER OF REGISTRATIONS HOUSEHOLD PERCENTAGE SCORE
99728 20.73 75.00
NOTE: Registrations percentage is calculated out of house holds in a city. The score is provided according to the following scale.
Registrations as Percentage of House holds Marks
> 15 %75
> 10 % and < 15 %65
> 8 % and < 10 %55
> 6 % and < 8 %45
> 4 % and < 6 %35
> 2 % and < 4%25
< 2 %0
MONTH TOTAL COMPLAINTS RESOLVED COMPLAINTS WITHIN SLA RESOLUTION Percentage AGENCY RESPONSIVENESS FACTOR
November,2021 2773 1851 66.75 67.16
October,2021 2310 1876 81.21 0.00
September,2021 152 1 0.66 0.00
July,2021 182 5 2.75 0.00
June,2021 121 13 10.74 0.00
May,2021 87 8 9.2 0.00
February,2021 3638 2547 70.01 70.18
January,2021 3598 2650 73.65 73.82
December,2020 3505 2570 73.32 73.51
November,2020 3567 2737 76.73 78.44
October,2020 578 265 45.85 0.00
September,2020 197 5 2.54 0.00
August,2020 341 4 1.17 0.00
July,2020 355 6 1.69 0.00
June,2020 284 2 0.7 0.00
May,2020 203 5 2.46 0.00
April,2020 353 54 15.3 0.00
March,2020 821 269 32.76 0.00
February,2020 1079 504 46.71 0.00
NOTE: The final score of this indicator will be calculated as the Average of resolution percentages of all months. Percentage of resolution rate every month since February, 2020 is shown in the above table and is calculated as percentage of complaints resolved within SLA for a given month.
The score of this indicator becomes 0 in case the number of complaints coming in a month is less than 0.1 % of the population of the city.
TOTAL COMPLAINTS RESOLVED WITHIN SLA TOTAL POSITIVE FEEDBACK SCORE
15372 3271 15.96
MONTH COMPLAINTS RESOLVED WITHIN SLA TOTAL FEEDBACK POSITIVE FEEDBACK
November,2021 1851 236 233
October,2021 1876 132 128
September,2021 1 1 1
July,2021 5 2 2
June,2021 13 1 1
May,2021 8 1 0
February,2021 2547 567 560
January,2021 2650 908 897
December,2020 2570 548 534
November,2020 2737 753 749
October,2020 265 62 62
September,2020 5 1 1
August,2020 4 2 2
July,2020 6 2 0
June,2020 2 3 3
May,2020 5 2 2
April,2020 54 12 11
March,2020 269 30 14
February,2020 504 99 71
NOTE: The final score of this indicator will be calculated as percentage of overall Positive feedbacks received from complainants on the complaints which were resolved within the SLA.
MONTH TOTAL REGISTRATION ACTIVE USER USER ENGAGEMENT
November,2021 99728 501 0.50
October,2021 99566 584 0.59
September,2021 99301 103 0.10
July,2021 99362 102 0.10
June,2021 99362 92 0.09
May,2021 99362 72 0.07
February,2021 98873 1610 1.63
January,2021 98509 1980 2.01
December,2020 97301 1828 1.88
November,2020 96745 1419 1.47
October,2020 96205 293 0.30
September,2020 96097 135 0.14
August,2020 95987 167 0.13
July,2020 96098 173 0.18
June,2020 96101 135 0.14
May,2020 96102 114 0.12
April,2020 96104 195 0.20
March,2020 96109 242 0.25
February,2020 96111 462 0.48
NOTE: The final score of this indicator will be calculated as the Average of percentages of all months. Percentage of registered users who have been active in every month since February, 2020 are shown in the above table.
The score of this indicator will also become 0 in case number of registrations is less than 2% of households.