1
score   264.52
Moonak
population: 18141
Punjab
NUMBER OF REGISTRATIONS HOUSEHOLD PERCENTAGE SCORE
4838 133.34 100.00
NOTE: Registrations percentage is calculated out of house holds in a city. The score is provided according to the following scale.
Registrations as Percentage of House holds Marks
> 15 %100
> 10 % and < 15 %80
> 8 % and < 10 %60
> 6 % and < 8 %40
> 4 % and < 6 %30
> 2 % and < 4%20
< 2 %0
MONTH TOTAL COMPLAINTS RESOLVED COMPLAINTS WITHIN SLA RESOLUTION Percentage AGENCY RESPONSIVENESS FACTOR
January,19 4422 4350 98.37 98.37
December,18 1294 1180 91.19 91.19
November,18 168 124 73.81 73.81
NOTE: The final score of this indicator will be calculated as the Average of resolution percentages of all months. Percentage of resolution rate every month since August, 2018 is shown in the above table and is calculated as percentage of complaints resolved within SLA for a given month.
The score of this indicator becomes 0 in case the number of complaints coming in a month is less than 0.1 % of the population of the city.
MONTH TOTAL COMPLAINT RESOLVED WITHIN SLA TOTAL FEEDBACK POSITIVE FEEDBACK USER HAPPINESS FACTOR
January,19 4350 3205 3186 73.24
December,18 1180 548 536 45.42
November,18 124 13 9 7.26
NOTE: The final score of this indicator will be calculated as the Average of feedback percentages of all months. Percentage of a month is calculated as percentage of Positive feedbacks received from complainants in a month on the complaints which were resolved within the SLA.
The score of this indicator becomes 0 in case the number of complaints coming in a month is less than 0.1 % of the population of the city.
MONTH TOTAL REGISTRATION ACTIVE USER USER ENGAGEMENT
January,19 4838 3932 81.27
December,18 4746 961 20.25
November,18 3829 105 2.74
NOTE: The final score of this indicator will be calculated as the Average of percentages of all months. Percentage of registered users who have been active in every month since August are shown in the above table.
The score of this indicator will also become 0 in case number of registrations is less than 2% of households.