0
score   96.2
Nagpur
population: 2405665
Maharashtra
NUMBER OF REGISTRATIONS HOUSEHOLD PERCENTAGE SCORE
106697 22.18 65.00

NOTE:

This is to assess regarding number of citizens registered in Swachhata App in a city

Qualification:

At least 2% of city's population should have downloaded Swachhata application in order to qualify. If not, the city will be automatically disqualified and score acquired will be ‘Zero'

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

Registration marks = [(Number of Registrations)/(Households of the city)] *100

Based on the percentage obtained, marks will be calculated based on the following:

Registrations as Percentage of House holds Marks
> 15 %75
> 10 % and < 15 %65
> 8 % and < 10 %55
> 6 % and < 8 %45
> 4 % and < 6 %35
> 2 % and < 4%25
< 2 %0
MONTH TOTAL COMPLAINTS RESOLVED COMPLAINTS WITHIN SLA RESOLUTION Percentage AGENCY RESPONSIVENESS FACTOR
May,2022 68 6 8.82 0.00
April,2022 95 6 6.32 0.00
March,2022 35 1 2.86 0.00
February,2022 35 1 2.86 0.00
January,2022 3 0 0 0.00
December,2021 2856 1527 53.47 53.62
November,2021 3075 2035 66.18 66.72
October,2021 2310 1895 82.03 0.00
September,2021 152 1 0.66 0.00
August,2021 177 10 5.65 0.00
July,2021 182 5 2.75 0.00
June,2021 121 13 10.74 0.00
May,2021 87 8 9.2 0.00
March,2021 159 105 66.04 0.00
February,2021 3638 2547 70.01 70.18
January,2021 3598 2650 73.65 73.82
December,2020 3505 2570 73.32 73.51
November,2020 3567 2737 76.73 78.44
October,2020 578 265 45.85 0.00
September,2020 197 5 2.54 0.00
August,2020 341 4 1.17 0.00
July,2020 355 6 1.69 0.00
June,2020 284 2 0.7 0.00
May,2020 203 5 2.46 0.00
April,2020 353 54 15.3 0.00
March,2020 821 269 32.76 0.00
February,2020 1079 504 46.71 0.00

NOTE:

This is to assess how well the ULB responds to citizen's complaints and resolve complaints within stipulated SLA.

Qualification:

In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

Resolution Rate = [(Number of complaints resolved - Reopened complaints - 2*Fake Resolutions)/(Total complaints in the city)] *100

Based on the % obtained, the score will be calculated out of maximum 100 marks

TOTAL COMPLAINTS RESOLVED WITHIN SLA TOTAL POSITIVE FEEDBACK SCORE
17231 3661 15.93
MONTH COMPLAINTS RESOLVED WITHIN SLA TOTAL FEEDBACK POSITIVE FEEDBACK
May,2022 6 4 3
April,2022 6 2 2
March,2022 1 0 0
February,2022 1 0 0
January,2022 0 0 0
December,2021 1527 377 322
November,2021 2035 271 266
October,2021 1895 132 128
September,2021 1 1 1
August,2021 10 2 2
July,2021 5 2 2
June,2021 13 1 1
May,2021 8 1 0
March,2021 105 28 28
February,2021 2547 567 560
January,2021 2650 908 897
December,2020 2570 548 534
November,2020 2737 753 749
October,2020 265 62 62
September,2020 5 1 1
August,2020 4 2 2
July,2020 6 2 0
June,2020 2 3 3
May,2020 5 2 2
April,2020 54 12 11
March,2020 269 30 14
February,2020 504 99 71

This is to assess citizens' satisfaction on resolved complaints by the ULB

Qualification:

In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

User feedback on resolved complaints = [(Number of positive feedbacks on complaints resolved within SLA) / (Number of Complaints resolved within SLA)] * 100

Based on the % obtained, the score will be calculated out of maximum 75 marks

MONTH TOTAL REGISTRATION ACTIVE USER USER ENGAGEMENT
May,2022 106697 85 0.06
April,2022 106664 570 0.40
March,2022 106677 53 0.04
February,2022 106677 53 0.04
January,2022 106664 3 0.00
December,2021 100330 540 0.40
November,2021 100046 568 0.43
October,2021 99818 584 0.44
September,2021 99565 103 0.08
August,2021 99479 113 0.09
July,2021 99428 102 0.08
June,2021 99362 92 0.09
May,2021 99362 72 0.07
March,2021 105832 144 0.14
February,2021 98873 1610 1.63
January,2021 98509 1980 2.01
December,2020 97301 1828 1.88
November,2020 96745 1419 1.47
October,2020 96205 293 0.30
September,2020 96097 135 0.14
August,2020 95987 167 0.13
July,2020 96098 173 0.18
June,2020 96101 135 0.14
May,2020 96102 114 0.12
April,2020 96104 195 0.20
March,2020 96109 242 0.25
February,2020 96111 462 0.48

This is to assess number of active users on Swachhata App/Local App/Swachh Manch:

Qualification:

In order to qualify for scoring, at least 2% of city's population should download Swachhata application. If not, the city/ULB will be automatically disqualified and marks allotted will be ‘Zero'.

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

User Engagement = [(Number of Active Users) / (Registrations of the city)] * 100

Based on the % obtained, the score will be calculated out of maximum 75 marks

MONTH TOTAL COMPLAINTS RESOLVED COMPLAINTS WITHIN SLA RESOLUTION Percentage AGENCY RESPONSIVENESS FACTOR
May,2022 1 0 0 0.00
April,2022 5 1 20 20.00
March,2022 1 0 0 0.00
February,2022 1 0 0 0.00
January,2022 0 0 0 0.00
December,2021 37 26 70.27 70.27
November,2021 18 9 50 50.00
October,2021 17 8 50 50.00
September,2021 0 0 0 0.00
August,2021 0 0 0 0.00
July,2021 0 0 0
June,2021 0 0 0
May,2021 0 0 0
March,2021 0 0 0
February,2021 0 0 0
January,2021 0 0 0
December,2020 0 0 0
November,2020 0 0 0
October,2020 0 0 0
September,2020 0 0 0
August,2020 0 0 0
July,2020 0 0 0
June,2020 0 0 0
May,2020 0 0 0
April,2020 0 0 0
March,2020 0 0 0
February,2020 0 0 0

This is to assess how well the ULB responds to citizen's complaints with respect to yellow spots and resolve within stipulated SLA.

Qualification:

In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population

Formula:

If a city/ULB qualifies, then their score will be calculated using the below formula:

Resolution Rate = [(Number of complaints resolved - Reopened complaints - 2*Fake Resolutions)/(Total complaints in the city)] *100

Based on the % obtained, the score will be calculated out of maximum 75 marks