| NUMBER OF REGISTRATIONS | HOUSEHOLD PERCENTAGE | SCORE |
|---|---|---|
| 106697 | 22.18 | 65.00 |
NOTE:
This is to assess regarding number of citizens registered in Swachhata App in a city
Qualification:
At least 2% of city's population should have downloaded Swachhata application in order to qualify. If not, the city will be automatically disqualified and score acquired will be ‘Zero'
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
Registration marks = [(Number of Registrations)/(Households of the city)] *100
Based on the percentage obtained, marks will be calculated based on the following:
| Registrations as Percentage of House holds | Marks |
|---|---|
| > 15 % | 75 |
| > 10 % and < 15 % | 65 |
| > 8 % and < 10 % | 55 |
| > 6 % and < 8 % | 45 |
| > 4 % and < 6 % | 35 |
| > 2 % and < 4% | 25 |
| < 2 % | 0 |
| MONTH | TOTAL COMPLAINTS | RESOLVED COMPLAINTS WITHIN SLA | RESOLUTION Percentage | AGENCY RESPONSIVENESS FACTOR |
|---|---|---|---|---|
| May,2022 | 68 | 6 | 8.82 | 0.00 |
| April,2022 | 95 | 6 | 6.32 | 0.00 |
| March,2022 | 35 | 1 | 2.86 | 0.00 |
| February,2022 | 35 | 1 | 2.86 | 0.00 |
| January,2022 | 3 | 0 | 0 | 0.00 |
| December,2021 | 2856 | 1527 | 53.47 | 53.62 |
| November,2021 | 3075 | 2035 | 66.18 | 66.72 |
| October,2021 | 2310 | 1895 | 82.03 | 0.00 |
| September,2021 | 152 | 1 | 0.66 | 0.00 |
| August,2021 | 177 | 10 | 5.65 | 0.00 |
| July,2021 | 182 | 5 | 2.75 | 0.00 |
| June,2021 | 121 | 13 | 10.74 | 0.00 |
| May,2021 | 87 | 8 | 9.2 | 0.00 |
| March,2021 | 159 | 105 | 66.04 | 0.00 |
| February,2021 | 3638 | 2547 | 70.01 | 70.18 |
| January,2021 | 3598 | 2650 | 73.65 | 73.82 |
| December,2020 | 3505 | 2570 | 73.32 | 73.51 |
| November,2020 | 3567 | 2737 | 76.73 | 78.44 |
| October,2020 | 578 | 265 | 45.85 | 0.00 |
| September,2020 | 197 | 5 | 2.54 | 0.00 |
| August,2020 | 341 | 4 | 1.17 | 0.00 |
| July,2020 | 355 | 6 | 1.69 | 0.00 |
| June,2020 | 284 | 2 | 0.7 | 0.00 |
| May,2020 | 203 | 5 | 2.46 | 0.00 |
| April,2020 | 353 | 54 | 15.3 | 0.00 |
| March,2020 | 821 | 269 | 32.76 | 0.00 |
| February,2020 | 1079 | 504 | 46.71 | 0.00 |
NOTE:
This is to assess how well the ULB responds to citizen's complaints and resolve complaints within stipulated SLA.
Qualification:
In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
Resolution Rate = [(Number of complaints resolved - Reopened complaints - 2*Fake Resolutions)/(Total complaints in the city)] *100
Based on the % obtained, the score will be calculated out of maximum 100 marks
| TOTAL COMPLAINTS RESOLVED WITHIN SLA | TOTAL POSITIVE FEEDBACK | SCORE |
|---|---|---|
| 17231 | 3661 | 15.93 |
| MONTH | COMPLAINTS RESOLVED WITHIN SLA | TOTAL FEEDBACK | POSITIVE FEEDBACK |
|---|---|---|---|
| May,2022 | 6 | 4 | 3 |
| April,2022 | 6 | 2 | 2 |
| March,2022 | 1 | 0 | 0 |
| February,2022 | 1 | 0 | 0 |
| January,2022 | 0 | 0 | 0 |
| December,2021 | 1527 | 377 | 322 |
| November,2021 | 2035 | 271 | 266 |
| October,2021 | 1895 | 132 | 128 |
| September,2021 | 1 | 1 | 1 |
| August,2021 | 10 | 2 | 2 |
| July,2021 | 5 | 2 | 2 |
| June,2021 | 13 | 1 | 1 |
| May,2021 | 8 | 1 | 0 |
| March,2021 | 105 | 28 | 28 |
| February,2021 | 2547 | 567 | 560 |
| January,2021 | 2650 | 908 | 897 |
| December,2020 | 2570 | 548 | 534 |
| November,2020 | 2737 | 753 | 749 |
| October,2020 | 265 | 62 | 62 |
| September,2020 | 5 | 1 | 1 |
| August,2020 | 4 | 2 | 2 |
| July,2020 | 6 | 2 | 0 |
| June,2020 | 2 | 3 | 3 |
| May,2020 | 5 | 2 | 2 |
| April,2020 | 54 | 12 | 11 |
| March,2020 | 269 | 30 | 14 |
| February,2020 | 504 | 99 | 71 |
This is to assess citizens' satisfaction on resolved complaints by the ULB
Qualification:
In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
User feedback on resolved complaints = [(Number of positive feedbacks on complaints resolved within SLA) / (Number of Complaints resolved within SLA)] * 100
Based on the % obtained, the score will be calculated out of maximum 75 marks
| MONTH | TOTAL REGISTRATION | ACTIVE USER | USER ENGAGEMENT |
|---|---|---|---|
| May,2022 | 106697 | 85 | 0.06 |
| April,2022 | 106664 | 570 | 0.40 |
| March,2022 | 106677 | 53 | 0.04 |
| February,2022 | 106677 | 53 | 0.04 |
| January,2022 | 106664 | 3 | 0.00 |
| December,2021 | 100330 | 540 | 0.40 |
| November,2021 | 100046 | 568 | 0.43 |
| October,2021 | 99818 | 584 | 0.44 |
| September,2021 | 99565 | 103 | 0.08 |
| August,2021 | 99479 | 113 | 0.09 |
| July,2021 | 99428 | 102 | 0.08 |
| June,2021 | 99362 | 92 | 0.09 |
| May,2021 | 99362 | 72 | 0.07 |
| March,2021 | 105832 | 144 | 0.14 |
| February,2021 | 98873 | 1610 | 1.63 |
| January,2021 | 98509 | 1980 | 2.01 |
| December,2020 | 97301 | 1828 | 1.88 |
| November,2020 | 96745 | 1419 | 1.47 |
| October,2020 | 96205 | 293 | 0.30 |
| September,2020 | 96097 | 135 | 0.14 |
| August,2020 | 95987 | 167 | 0.13 |
| July,2020 | 96098 | 173 | 0.18 |
| June,2020 | 96101 | 135 | 0.14 |
| May,2020 | 96102 | 114 | 0.12 |
| April,2020 | 96104 | 195 | 0.20 |
| March,2020 | 96109 | 242 | 0.25 |
| February,2020 | 96111 | 462 | 0.48 |
This is to assess number of active users on Swachhata App/Local App/Swachh Manch:
Qualification:
In order to qualify for scoring, at least 2% of city's population should download Swachhata application. If not, the city/ULB will be automatically disqualified and marks allotted will be ‘Zero'.
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
User Engagement = [(Number of Active Users) / (Registrations of the city)] * 100
Based on the % obtained, the score will be calculated out of maximum 75 marks
| MONTH | TOTAL COMPLAINTS | RESOLVED COMPLAINTS WITHIN SLA | RESOLUTION Percentage | AGENCY RESPONSIVENESS FACTOR |
|---|---|---|---|---|
| May,2022 | 1 | 0 | 0 | 0.00 |
| April,2022 | 5 | 1 | 20 | 20.00 |
| March,2022 | 1 | 0 | 0 | 0.00 |
| February,2022 | 1 | 0 | 0 | 0.00 |
| January,2022 | 0 | 0 | 0 | 0.00 |
| December,2021 | 37 | 26 | 70.27 | 70.27 |
| November,2021 | 18 | 9 | 50 | 50.00 |
| October,2021 | 17 | 8 | 50 | 50.00 |
| September,2021 | 0 | 0 | 0 | 0.00 |
| August,2021 | 0 | 0 | 0 | 0.00 |
| July,2021 | 0 | 0 | 0 | |
| June,2021 | 0 | 0 | 0 | |
| May,2021 | 0 | 0 | 0 | |
| March,2021 | 0 | 0 | 0 | |
| February,2021 | 0 | 0 | 0 | |
| January,2021 | 0 | 0 | 0 | |
| December,2020 | 0 | 0 | 0 | |
| November,2020 | 0 | 0 | 0 | |
| October,2020 | 0 | 0 | 0 | |
| September,2020 | 0 | 0 | 0 | |
| August,2020 | 0 | 0 | 0 | |
| July,2020 | 0 | 0 | 0 | |
| June,2020 | 0 | 0 | 0 | |
| May,2020 | 0 | 0 | 0 | |
| April,2020 | 0 | 0 | 0 | |
| March,2020 | 0 | 0 | 0 | |
| February,2020 | 0 | 0 | 0 |
This is to assess how well the ULB responds to citizen's complaints with respect to yellow spots and resolve within stipulated SLA.
Qualification:
In order to qualify for scoring, the number of complaints obtained should be at least equal to 0.1% of the population
Formula:
If a city/ULB qualifies, then their score will be calculated using the below formula:
Resolution Rate = [(Number of complaints resolved - Reopened complaints - 2*Fake Resolutions)/(Total complaints in the city)] *100
Based on the % obtained, the score will be calculated out of maximum 75 marks
